FAQs

Click HERE to track your order.

Your order can only be canceled before it ships.

To cancel the order, please email us: support@jasionbike.com.Canceling order requests may not be available during the weekend or holiday.

Generally your order will be shipped within one business day after placing the order, and you would receive a confirmation email with a tracking number a few days after the package is shipped out.

Because your order is detected as a high-risk account by the payment system. Therefore, we must cancel your order. You will receive your refund within 7 business days. If you would still like to purchase an E-Bike from us, please use a different email and shipping address.

Yes, but we only support address changes before sending. We charge $50 per item for address changes and do not guarantee that they will be made.

Shipping

Return&Refund

Warranty

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.

For specific fees, please click HERE

Please contact us after you receive your order through email : support@jasionbike.com.We will send you the invoice.

We are offer financing.

You can have direct access to Klarna financing through our partnership with Klarna. Now, you can pay for your next e-bike with installment payments after being approved for financing. Be sure to select Klarna at checkout and you will be taken to their secure payment process. For more details please click HERE

We offer a $50 discount for military personnel, but you will need to provide us with a photo of your military ID so that we can confirm and apply the discount for you.You can take a photo of your military ID and send it to us via email so that we can create a discount code for you.

For Jasion E-Bike user manual and installation video, please click HERE.

We provide 1-year warranty.

Jasion E-Bike is water-resistant, which means that the bike won't let water in easily. If you drive on a wet road, your bike will be fine. But if you battery in puddles or submerge your bike into water and the electric parts get wet, damage could occur.
Rider Safety tip: It's pretty dangerous riding in rain, so take care.

If you do ride on wet surfaces, wipe off all the water on the surface of your board, especially the charging port, and do not charge your bike until it’s dry.

FYI: warranty doesn't include water damage.

The Jasion's excellent battery system is capable of driving around 40 miles on a single charge. (Depending on various factors such as road conditions, speed, etc.)

This only applies to Jasion bikes and does not apply to all other types of e-bikes.

In accordance with local US laws, Jasion recommends that only riders aged 14 and above ride on our electric bikes. Be sure to check your local state e-bike laws to guarantee the age limit for e-bike riding.

Yes! The JASION EB7 E-Bike is designed specifically for off-roading. The fat tires and 500-watt battery will ensure that you are in control when taking to the trails. The Jasion EB5 E-Bike is not designed for off-road use but can take on some light trails and grassy pathways.

JASION does not recommend riding with more than one adult on the bike at a time. This ensures safer riding conditions as well as increased maneuverability and control for the rider.