- About My Order
- Return & Refund
- About Jasion E-bike
Your order can only be canceled before it ships.
To cancel the order, please email us: firstname.lastname@example.org.Canceling order requests may not be available during the weekend or holiday.
Generally your order will be shipped within one business day after placing the order, and you would receive a confirmation email with a tracking number a few days after the package is shipped out.
Because your order is detected as a high-risk account by the payment system. Therefore, we must cancel your order. You will receive your refund within 7 business days. If you would still like to purchase an E-Bike from us, please use a different email and shipping address.
Yes, but we only support address changes before sending. We charge $50 per item for address changes and do not guarantee that they will be made.